Privacy Policy
How we protect and handle your personal information
At Luokect, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, company name, and job title when you submit a quote request or contact us
- Professional Information: Industry, company size, project requirements, and product interests
- Communication Data: Messages, inquiries, and correspondence you send to us
Automated Collection
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, click patterns, referring website
- Cookies: We use essential and optional cookies as described in our Cookie Policy
2. How We Use Your Information
Primary Purposes
- To respond to your inquiries and provide requested information
- To process and fulfill your quote requests and orders
- To improve our website, products, and services
Legal Basis for Processing (GDPR)
- Consent: When you explicitly agree to our use of your data
- Contractual Necessity: To fulfill our obligations when you request a quote
- Legitimate Interests: To improve our services and communicate with business partners
- Legal Compliance: To meet our legal and regulatory obligations
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist in website operation, email delivery, and analytics (with strict data protection agreements)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Your Rights (GDPR Compliance)
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your personal data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your personal data
To exercise any of these rights, please contact us at info@luokect.com.
5. Data Security
Our Security Measures
- • SSL/TLS encryption for all data transmissions
- • Regular security assessments and vulnerability testing
- • Access controls and authentication mechanisms
- • Secure data storage with encryption at rest
- • Employee training on data protection best practices
6. International Data Transfers
As a global company, your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with approved data protection laws
- Binding corporate rules for intra-group transfers
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
| Data Type | Retention Period |
|---|---|
| Quote requests | 3 years from last contact |
| Website analytics | 26 months |
| Customer correspondence | 7 years for legal compliance |
| Marketing consents | Until withdrawn |
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can control cookies through your browser settings. For more information, see our Cookie Policy.
9. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Luokect Customer Support
Email: info@luokect.com
Phone: +86 400 006 5838
Address: 4th Floor, Building F, 1289 Xiangyang Road, Minhang District, Shanghai, China
For EU residents: You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
This Privacy Policy is compliant with GDPR, CCPA, and other global privacy regulations. It was last updated on May 19, 2024.